Refund & Cancellation Policy

Last updated: October 2026

This policy applies to paid courses/programs purchased on Gradient AI Labs. (Content currently offered free, including anything marked "early access," isn't a purchase and isn't covered by this policy — there's nothing to refund.)

1. Digital product

Courses on Gradient AI Labs are digital products — you get ongoing access to course content upon purchase. There's no physical shipment, so there's nothing to "cancel" in the traditional sense once access is granted; the sections below cover refunds instead.

2. Refund window

If you're not satisfied with a paid course, you can request a full refund within 7 days of purchase, provided you have not completed more than 2 sessions of that course. This is to keep the policy fair for both sides — genuine cases of "this wasn't what I expected" are covered, while working through most of a course and then requesting a refund isn't.

3. How to request a refund

Email hello@gradlabs.in with your purchase details (the email used to buy, and roughly when). We'll confirm eligibility and process approved refunds within 5–10 business days, back to your original payment method, via our payment processor (Razorpay).

4. Non-refundable cases

• Requests made after the 7-day window.
• Courses where more than 2 sessions have been completed.
• Any promotional or discounted purchase explicitly marked as non-refundable at the time of purchase.

5. Duplicate or failed payments

If you're charged more than once for the same purchase, or a payment fails but money leaves your account, contact us — we'll investigate with Razorpay and refund any duplicate or erroneous charge in full.

6. Voluntary support payments

Payments made on our Support page are voluntary contributions and don't unlock anything, so they aren't refundable. If you paid by mistake or more than you meant to, email us within 7 days and we'll refund it in full.

7. Contact

Questions about a refund? Email hello@gradlabs.in.